At Students First, we understand that plans can change, and we strive to be flexible. This policy outlines the terms for cancelling course enrollments and requesting refunds.
Cancellation Policy
Students may cancel their enrollment in any of our courses under the following conditions:
- Before Course Commencement: You can cancel your enrollment up to 7 days before the scheduled start of the course. Full refunds will be provided for cancellations made within this timeframe.
- After Course Commencement: If you decide to cancel after the course has begun, you may do so within 3 days of the start date. However, a cancellation fee equivalent to 30% of the course fee will be deducted from the refund.
Refund Policy
Refunds are processed based on the mode of cancellation:
- Full Refunds: Eligible for cancellations made at least [7] days before the course starts.
- Partial Refunds: For cancellations within [3] days after the course begins, the refund amount will be the total fee minus the cancellation fee.
- No Refunds: No refunds will be issued for cancellations made more than [3] days after the commencement of the course.
Process for Cancellation and Refunds
- To request a cancellation, please contact us at [Contact Information] with your enrollment details.
- Refunds will be processed within 14 days after the cancellation request is confirmed.
- Refunds will be made using the original method of payment, unless specified otherwise.
Exceptions Exceptions to our policy may be considered on a case-by-case basis in exceptional circumstances, such as severe health issues, supported by appropriate documentation.
Contact Us For further inquiries or assistance, please contact us at [Contact Information].